At Addison Hikes, we want you to be satisfied with your purchase. This Return and Refund Policy explains the conditions under which returns and refunds are accepted.
Returns
You may request a return if the item you received is defective, damaged, or incorrect. To be eligible, you must notify us within 7 days of receiving your order and provide proof of purchase. Items must be unused, in their original condition, and in the original packaging.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, or usage reasons. Please check product descriptions carefully before placing your order.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be issued in the form of store credit or replacement, as we operate on a cash-on-delivery basis and do not process online payments.
Exchange
If you need to exchange an item for the same product, please contact us to arrange an exchange, subject to product availability.
Return Process
To request a return, please contact us at [email protected] with your order details. Our team will provide instructions for returning the item. Customers are responsible for any return shipping costs unless the return is due to our error.
Contact Us
For questions about our Return and Refund Policy, please contact us at [email protected].